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Frequently asked questions

Commonly asked questions

When you contact us with the contact sheet on our website, the information will be directed to an internal email system of Kuopio University Hospital. The site is SSL protected. However, the information is sent at your own responsibility. We urge you not to use public internet connection to send us any information.

The costs depend on the treatment you require. There are no fixed rates for a complete treatment. All treatments are made individually based on the diagnosis and provisional treatment plan. We will provide you with a cost estimation based on the medical information available at the time of calculation.

In case the treatment changes during the process at Kuopio University Hospital, and therefore the costs change significantly, you will be informed of this without delay.

The price, defined in the cost estimation, will be charged fully as a prepayment. The final costs will be balanced with the actual costs after the treatment, whether it requires additional payment or refunding.

The schedule will be defined in the treatment plan. We will try to arrange your treatment as quickly and flexibly as possible.

The final schedule of the treatment will be confirmed after the required travel documents (visa) have been granted and the prepayment has been received.

The price, defined in the cost estimation, will be charged fully as a prepayment. The final costs will be balanced with the actual costs after the treatment, whether it requires additional payment or refunding.

You will be kept informed during the treatment in case significant additional costs would be necessary.

The final refund or invoice will be sent within six weeks of the final treatment.

We require all essential medical documents in English related to the treatment you are looking for, including MRI's, X-rays, etc.

Your travelling permission and visa to Finland. We can assist with the Finnish visa application.

The access to the treatment will be granted after Kuopio University Hospital has received the agreed prepayment. Additionally, we recommend you prepare for the trip and treatment with funds to cover possible additional costs of the acute treatment, necessary aftercare or other services.

If your country of residence has granted you prior authorisation (form E 112 or S2) for treatment provided in Finland, you will pay the same customer fees for the treatment as the residents of Finland.

We also accept guarantees from insurance companies.

We have several hotel partnerships through which we are able to offer you accommodation with special prices. If you are interested, we will send you further information.

The well-equipped guest rooms of Kuopio University Hospital are also available during your stay. The guest rooms do not include catering services.

Our patient coordinators will assist you with booking accommodation and other hospitality services.

It is convenient to travel to Kuopio by plane, train or with a car from almost anywhere in Finland.

The duration of the transit flight from Helsinki is approximately 50 minutes. The Kuopio University Hospital is only 15 minutes away from the Kuopio airport.

It takes approximately 4 hours by train (www.vr.fi) or car from Helsinki to Kuopio.

If you are using a private plane, you can land directly at the Kuopio airport.

Our partner EMA Group Ltd is at your service in case you require a special ambulance flight or there is a need to take the flight with health care professional(s).